Effective Date: 01.01.2021
At efgfashion.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not entirely happy with your order, we’re here to help. Please read our Refund and Returns Policy carefully to understand your rights and responsibilities.
1.1. 30-Day Return Policy: You have 30 days from the date of delivery to return an item for a refund or exchange.
1.2. Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unworn, unwashed, and with all original tags and packaging. Items that have been used, washed, or damaged by the customer are not eligible for returns.
1.3. Return Process: a. Contact our Customer Support team at [Insert Contact Information] to initiate the return process. b. You will receive instructions on how to return the item. c. Return the item in its original packaging with all included accessories. d. Once we receive the returned item and inspect it, we will notify you of the status of your refund or exchange.
2.1. Refund Options: We offer the following refund options: a. Full refund to your original payment method. b. Store credit for the total purchase amount, which you can use for future orders on efgfashion.com.
2.2. Refund Processing: Refunds will be processed within 5-7 business days after we receive and inspect the returned item. The exact processing time may vary depending on your payment provider.
3.1. Exchange Process: If you wish to exchange an item, please contact our Customer Support team at [Insert Contact Information] to initiate the exchange process. We will guide you through the necessary steps and assist you in selecting a suitable replacement item.
4. Non-Returnable Items
Certain items are non-returnable, including:
- Items marked as “Final Sale” or “Clearance.”
- Personalized or custom-made items.
- Items that have been used, washed, or damaged by the customer.
5. Return Shipping
5.1. Return Shipping Costs: Customers are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., wrong item shipped).
If you have any questions or need assistance regarding our Refund and Returns Policy, please contact our Customer Support team at email@example.com.
Note: The terms and conditions outlined in this Refund and Returns Policy are subject to change at our discretion. Please review this policy regularly for any updates.